Sharing our knowledge

, a 4-minute piece by Dev Mukherjee Dev Mukherjee

Over a period of five years, we have developed a process of software design and engineering that allows a small team to deliver extremely large and mission critical projects. Part of the magic is sharing the core knowledge amongst the team. At an engineering level we achieved it partly by documentation, mostly with maintaining a sharable and reusable repositories of code. We go as far open sourcing our core engineering knowledge, letting everyone benefit from our collective experiences.

Around this time last year we issued beta invites for Twine. The unexpected departure of the person, who had been leading design on our product for several years had us hamstrung and we had to delay the launch. Asides from highlighting obvious issues with our human resources policies, we were witnessing five years of knowledge just walking out of the door (this was also a lesson of the negatives of remote employment, which I will write about at another time). We had been so caught up in pursuing our product future, that we had forgotten to take out an insurance policy on our design knowledge, documentation and education.

On review the above was also partially true of our DevOps knowledge. Being an engineering process this is far easier to capture than something as subjective as design. Sharing knowledge is about sharing the thinking process. It’s role is allowing a team to carry a train of thought. Our biggest lesson learnt was no matter how small or how big a team, sharing knowledge is crucial. People who deliberately protect knowledge are simply threatened by democratisation of information.

Foundation projects

We set out to document our style, thinking, best practices and develop tooling around each portion of interface design and product delivery. Our aim, to create central repositories of knowledge that all of our projects can assimilate from.

These are referred to as our foundation projects. They are offered under the Apache 2.0 license for anyone to use.

Design: We had absolutely no documentation of frontend technologies like Cascading Style Sheets. I am not referring to syntactical knowledge, but best practices and gotchas. Jekyll has been our primarily platform for prototyping interfaces. Every project was setup better than the previous, what we had failed to do was push the newly learnt habits back into older projects.

We started the Jekyll-Foundation project to establish a repeatable process and centrally document good habits of frontend technologies.

Jekyll-Foundation has been maturing over the last number of months with contributions to plugins allowing us to streamline our build process (e.g automatic annotations of style sheets for Google Closure compiler compatibility). It’s not quite mature enough to receive a 1.0 tag but it’s certainly getting there.

DevOps: A parallel project will cover deploying and scaling Python applications on Amazon Web Services. AWS-Foundation will cover security best practices, auto provisioning and scaling of first class citizens of the cloud.

There’s a plethora of out of date information on the subject. Something that all operations engineers have to dig through and keep references to the relevant information.

Our aim is to maintain up to date master documentation complimented by a reference application that can be used to validate the infrastructure.


Alfred Borden calmly put it as “The secret impresses no one. The trick you use it for is everything.” in The Prestige. I share that sentiment, and have decided to document and share all core knowledge that will allow more people to build quality digital products.

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